All returns require a return authorization number (RA#), and it must be written clearly on the front of the package.  You can obtain and RA# only by e-mail at groovpad.ca@gmail.com.  We will not accept any return without an RA#.  Gigpad Music will only issue an RA# within 7 days of receiving your product and are subject to a minimum 25% restocking fee.  Defective merchandise will only be replaced by the same item. Items must be postmarked no later than three (3) business days after an RA# is issued. The freight charges will be deducted on top the restocking charge, and actual freight charges will be deducted from orders qualifying for “free” shipping.   

2. Returns must contain all original packaging, components, manuals and warranty cards where applicable and must be properly packed for shipping.  We will inspect all returns for signs of abuse and wear and additional charges may apply.

3. There are no returns on special order, non-stock, discontinued or clearance items, software, earphones, books, compact discs, DVDs, harmonicas, pitch pipes, any instrument that comes in contact with your mouth, tubes, fuses, used or opened strings, drum sticks, drum heads, cartridges, picks, or clothing. Groovpad 5A value drumsticks may have cosmetic blemishes, this is normal. An RA would only be issued upon our inspection and conclusion that the sticks are deemed to be not straight. Gigpad Music reserves the right to make such a determination.

4. Gigpad Music does not offer cash refunds.  You will be refunded using the same payment processing system as with the original purchase.

5. Some instruments and products may require assembly or maintenance and adjustments.  Do not attempt to repair or alter any products beyond their intended specifications.